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Open filagaming with clear Legal terms

filagaming sets out the Legal terms behind account access, wallet checks and policy requests before you enter the lobby.

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filagaming Open filagaming with clear Legal terms
CONTACT ROUTES

Find Legal help for account questions

A clear contact path helps when a Legal question affects your account or payment record.

Account access For a Legal question about account entry, send your registered phone number and describe…
Wallet records For DANA, OVO, GoPay or QRIS questions, keep the payment reference, amount and date…
Policy requests For a request to correct, access or remove eligible account data, contact us through…
DATA SAFEGUARDS

Understand how Legal records are handled

Legal clarity also means knowing what happens after you open an account. We use account details to operate access checks, connect payment references and respond to policy requests…

Account details

We use the details attached to your account to identify the correct record, complete phone verification and respond to Legal…

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained to reconcile an account event.

Cookies

Cookies can support a signed-in session, remember selected settings and help protect account access.

Security steps

Phone verification is part of the account access path, and we do not ask for your password or wallet PIN…

Retention requests

If you want to ask how long a particular account or payment record is kept, send the reference through our…

Change requests

You may ask us to correct inaccurate account details or clarify a policy section by naming the exact record and…

Get answers about filagaming Legal terms

These Legal answers cover the questions we expect before an Indonesian customer opens an account or asks about an existing record. They explain access, identity checks, payment references, cookies, account data and contact requests without replacing the terms that apply to your specific account. Where local law permits, the service may be available after the required account steps are completed.

Access depends on local law and your ability to meet the account conditions shown during entry. You must provide accurate details and complete phone verification where requested. Payment availability through DANA, OVO, GoPay or QRIS does not by itself confirm that access is permitted in your location.

Phone verification helps connect the account to a reachable contact and reduces mistaken or unauthorised access. We may use the verified number when handling a Legal request, correcting account details or checking a payment reference. Do not share the verification code with support or another person.

DANA and QRIS references can be used to match a payment event with the correct account and investigate a status question. We may ask for the receipt reference, date and amount, but you should not send a wallet PIN, password or one-time code. Record handling remains subject to applicable law.

You can contact us through the listed account support route and specify whether you want access to, or correction of, a particular account record. We verify ownership before responding. If a record must remain for a Legal or operational reason, we explain that position rather than changing it without review.

Cookies may keep a session active, remember a setting or support security checks on your mobile browser. You can change cookie controls in Android, iPhone or desktop settings, although blocking necessary cookies may send you back to login or interrupt phone verification.

Use the account support contact path and name the policy section or wording you want clarified. Include your registered phone number only through the secure route, not in a public message. We can explain the change, its effective point and whether it affects access where local law permits.

Send the request through the available support route and provide the former registered phone number plus any relevant payment reference. We may need extra ownership checks before discussing the record. A closed account does not automatically mean every related record can be removed, because applicable Legal duties may still apply.

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